Grenada Society for the Deaf (Jan 2026–Present)
- Communication: Draft professional correspondence and reports to align stakeholders and initiatives.
- Systems: Designed standardized business templates to streamline documentation and improve operational efficiency.
- Community impact: Built partnerships with local businesses to increase awareness and support for the Deaf community.
- Accessibility: Provide community interpreter services to enhance inclusion in organizational activities.
- Culture: Coordinate morale-building events that strengthen team cohesion and organizational culture.
- Finance: Prepare and analyze financial reports to support decision-making and fiscal accountability.
Government Client – (Aug 2022–Aug 2025)
- Executive support: Maintained calendars, coordinated cross-departmental meetings, and managed high-priority communications.
- Travel & expenses: Processed Defense Travel System authorizations/vouchers and resolved travel issues for DoD personnel.
- Process redesign: Led documentation process redesign using agile methodologies and stakeholder feedback.
- Training: Trained 16+ staff on documentation standards, templates, and new tools.
- Task management: Managed internal and secure systems, ensuring inquiries were resolved within 24–48 hours.
United States Army - (Sept 2015–May 2022)
- HR operations: Managed onboarding, offboarding, benefits, workers’ comp, and payroll for 900+ Soldiers using Ulti-Pro HRMS.
- Data & compliance: Supported strategic planning and data analysis for HR and postal operations.
- Process improvement: Developed routing chains via JIRA, reducing processing time by 50%.
- Leadership: Administered HR directives for 162 personnel and supported the integration of 300+ new staff.
